SOSTENIBILITY
OUR
COMMITMENT
QUALITY AND ENVIRONMENTAL POLICY
ARTE Y MEMORIA, S.L. is a company founded in 1999 with the aim of offering and servicing archives, museums and public and private institutions with responsibility for heritage conservation.
Specialised in material for the conservation and preservation of textual, graphic and photographic documentation, machinery and consumables, our objective is the supply of material for the restoration, conservation and archiving of historical heritage, both in the public and private sectors.
Our continued work year after year with the same clients and the annual increase in new clients are the best guarantee that we continue to be a benchmark for quality and service in the sector.
Our Mission: to provide effective solutions.
Our Vision: to form a multidisciplinary team with extensive responsibility in the sector, elevating the brand ARTE Y MEMORIA to become a reference in our sector.
Our Values: knowledge of the sector, responsibility for the end purpose with a team capable of solving and offering solutions.
The company is committed to offering its customers a quality service according to their needs and requirements.
OUR COMPANY BELIEVES IN:
· Quality as a key factor in the future of our company, and this must be undertaken with responsibility by all of us.
· Environmental protection, prevention of pollution and respect for natural resources, particularly in the use of materials and energy.
· Preventive conservation as a decisive factor to preserve collections.
· Quality service and environmental management systems are subject to continuous improvement.
THUS,
OUR COMPANY’S
MAIN OBJECTIVES
ARE:
The total satisfaction of our customers by providing services and products in accordance with their requirements, including legal requirements, with the appropriate quality and in a timely manner.
To achieve and maintain a high level of customer service that enhances the reputation and loyalty of our customers.
To comply with all legal requirements that affect us with continuous updates.
To improve and maintain the Quality and Environmental Management Systems, in accordance with the requirements of the ISO 9001 and ISO 14001 Quality and Environmental Management standards.
To reduce waste production, and energy and water consumption. For this reason, processes are analysed and improved.
The management team annually defines quality and Environmental objectives consistent with this policy and reviews their proper functioning.
Our company makes the policy available to its employees and stakeholders and reports on its environmental management.
The ARTE Y MEMORIA Management team is aware that the ultimate responsibility for achieving the proposed Quality and Environmental Objectives is theirs, and in this sense will provide all the human, technical and economic means necessary to achieve them.
ARTE Y MEMORIA team